Sri Ganapathy Jewel City Privacy Policy
Last Updated: July 28, 2026
This Privacy Policy describes how Sri Ganapathy Jewel City collects, uses, and safeguards your personal data when you visit our website (www.ganapathijewelcity.com) or use the Sri Ganapathy Jewel City Mobile Application (available on the Google Play Store).
1. Information We Collect & App Permissions
We collect personal information that you voluntarily provide to us when enrolling in our gold savings schemes, booking showroom visits, or contacting us. This includes contact details (name, phone number, email, address) and KYC documents.
For our mobile application, we may request the following device permissions to provide features:
- Camera Access: Required to scan payment QR codes and take photos of identity documents for scheme KYC registration.
- Location Services: Optional permission used exclusively to navigate and locate our nearest physical showroom branch.
- Push Notifications: To deliver daily gold/silver rate updates, transactional receipts, and monthly scheme installment reminders.
2. How We Use the Collected Information
We use your data for processing scheme enrollments, maintaining transaction ledgers, sending reminders, and offering support.
3. Data Security & Storage
We use industry-standard Secure Socket Layer (SSL/TLS) encryption to protect your data. All user data is securely stored and is never shared, sold, or leased to third parties for marketing purposes.
4. Payments, Cancellations & Refund Policy
Online scheme installment payments are processed through secure, RBI-approved gateways (Razorpay). We do not capture or store your credit/debit card numbers, CVV codes, net banking credentials, or UPI PINs.
Payment Outcomes & Refunds:
- Success: Successful transactions are instantly updated in your scheme ledger, and an SMS/App notification confirmation is sent.
- Failed / Cancelled Payments: If a payment fails or is cancelled mid-way but the amount is debited, the payment gateway automatically processes a refund to the original payment source within 5 to 7 working days.
- Scheme Cancellation / Withdrawal: In compliance with gold chit guidelines, scheme cancellations are settled strictly in the form of gold/silver jewelry at our physical showrooms (no cash refunds).
5. Contact Us
For any privacy or app-related queries, please write to us at:
Sri Ganapathy Jewel City
GANAPATHI JEWEL CITY, M245+HGH, Kadai veethi, Puliampatti, Pollachi, Tamil Nadu 642001.
Phone: +91 98422 30015 | Email: info@ganapathijewelcity.com